Milagros L Xjt

I have a problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Puerto Rico Telephone - I have a problem
I don't have any information on the ticket for the 6 of may be returning 19 of May 2021. Please check for me email me thank you
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Preferred solution: I just want my information

Anonymous
map-marker Brooklyn, New York

Phone Service Review

Don't go throw triple aaa. Service are really suck they took our money after they don't care
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Reason of review:
Poor customer service
Chieko Dbp
map-marker New York, New York

Puerto Rico Telco - CLARO -phone without service for almost a month and continues....

Puerto Rico Telephone - named CLARO - phone is out of service for almost a month and no date to fix. Called today and they said no date for fixing. I keep calling from the states to report the issue, they do nothing... What place leaves you without service for a month or more? Unacceptable, *** service and no other options. The worst phone company! The phone belongs to my incapacitated mother, who is almost 80, lives alone and if anything happens has no access to 911. She is not capable of having a cell phone, or Internet, so for a month she has been without service and they don't care. Worst phone company ever - they are "expanding" maybe they should fix the problems they have where the people have no service for months at a time....Even third world countries have better service!
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timtere N
map-marker San Juan, San Juan Municipio

Phone has been off for two weeks, can not get in contact with anyone.

I have Puerto Rico Telephone as my carrier. My phone has been out several times this past year. The latest is going on its second week. I have tried to call and can not get a live person. I reported the problem with the automated system, and was given three more weeks of waiting for issue to be resolved. The company is now trying to get cable TV service instead of fixing the phone lines. I have also tried their cell phone (Claro) service and have run into a problems with their contract. I was stated and given a contract with no roaming in the states. After a few days in the states the phone is turned off and I am told their is a $500 bill for roaming. Again, no help either over the phone, or in the store. Never had such a hard time getting service, or worse service, than with PRT.
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2 comments
Guest

787-749-****

Jose Negro is a Manager at Claro

Guest

Same thing here only it has been 3 months--I even wrote them q letter. no luck. :cry Claro is terrible.

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